Following are answers to commonly asked questions. If you have questions that are not addressed here or within our website, please don’t hesitate in contacting us at 1-800-571-5925.
What is AlturaCare Systems and Philips Lifeline’s relationship in this program?
We have contracted with Philip’s Lifeline to provide the equipment and monitoring in our program. After an extensive search interviewing a multitude of companies, Lifeline stood alone when compared to the rest. AlturaCare’s role is management of your account. We are your primary contact for all aspects of your account, including all customer service related matters such as billing, service requests, client information and complaints. We think of it as the best of both worlds for our clients. You benefit from the best technology and monitoring service available (thanks to the resources of a giant multinational corporation like Philips), and you receive personalized service from AlturaCare, a smaller company focused solely on providing superior customer service and meeting our client’s needs
What is you cost?
Our monthly service cost is $34.95 per month. We bill forward, which means we bill for the upcoming month. Invoices are issued monthly and we accept checks, credit cards or debit cards (Visa, MasterCard and Discovery only).
Are there any other costs other than the monthly fee?
None. We don’t have activation, cancellation, or any other charges or fees.
How far in distance will the unit work?
Operating range varies because of different variables, however,typical range 300 up to 600 ft.
Will Medicare or Medicaid pay for my service?
Unfortunately no. Some states and/or local agencies do have programs that will pay for this type of service. A good place to start is your local area agency on aging.
Can I get my personal help button wet?
Yes, the personal help buttons are waterproof and should be worn when bathing. In fact, we recommend that you always wear you personal help button.
Who helps me when an emergency happens?
When you sign up, you will be asked for a list of responders. Those responders will be contacted by Lifeline in the order you determine. If a life threatening emergency event occurs, Emergency Medical Services (EMS) will be contacted first (protocol) then the other responders.
What happens if I can’t talk when I press the button?
The lifeline response associate will always try to talk to the subscriber first to determine the situation. If they can’t hear you or do not get a legible response, protocol dictates that they automatically contact EMS to get help to the subscriber ASAP
