Following are answers to commonly asked questions. If you have questions that are not addressed here or within our website, please don’t hesitate in contacting us at 1-866-674-9900 Ext 4933.
What is AlturaCare Systems and Philips Lifeline’s relationship in this program?
We have contracted with Philip’s Lifeline to provide the equipment and monitoring in our program. After an extensive search interviewing a multitude of companies, Lifeline stood alone when compared to the rest.
What does the system cost?
Our basic monthly service cost is $39.50 per calendar month.
Are there any other monthly costs other than the monthly service fee?
Some states now impose taxes on this type of service. The rate varies by state, so be sure to ask the Lifeline associate if your state charges taxes and if they do, what is your expected month cost.
How about activation or installation costs?
There is a one-time shipping and handling charge of $21.95, as well as a one-time installation charge. Lifeline has a couple of installation options, however, we usually have promotional offers or coupons that cover installation costs. Always check our website's Contact Page for promotional offers. These promotions change often, so we advise you to print out the coupon and take note of the promotional start and end dates. When ordering a system it is very important that you give the promotional code to the Lifeline associate when placing the order.
How far in distance will the unit work?
Operating range varies because of different variables, however, the typical range should work up to a minimum of 200 ft.
Will Medicare or Medicaid pay for my service?
Unfortunately no. Some states and/or local agencies do have programs that will pay for this type of service. A good place to start is your local area agency on aging.
Can I get my personal help button wet?
Yes, the personal help buttons are waterproof and should be worn when bathing. In fact, we recommend that you always wear you personal help button.
Who helps me when an emergency happens?
When you sign up, you will be asked for a list of responders. Those responders will be contacted by Lifeline in the order you determine. If a life threatening emergency event occurs, Emergency Medical Services (EMS) will be contacted first (protocol) then the other responders.
What happens if I can’t talk when I press the button?
The lifeline response associate will always try to talk to the subscriber first to determine the situation. If they can’t hear you or do not get a legible response, protocol dictates that they automatically contact EMS to get help to the subscriber ASAP
