Following are more answers to commonly asked questions. If you have questions that are not addressed here or within our website, please don’t hesitate in contacting us at 1-800-571-5925
What if I want to cancel the service?
You can cancel at anytime, however, due to safety protocol, we do not deactivate service until the equipment is back in our possession. Simply press your PHB and tell the Lifeline associate you wish to terminate service. We do not impose cancellation fees, however, you will be charged the full service fee for the entire month if your service was active during any day of that respective month.
How do I return the equipment?
You can mail back the equipment to Lifeline yourself, or you can request a prepaid shipping label from Lifeline (cost of $27.00).
What if I have to move, can I take the unit with me?
Yes. Please call us and we will revise your profile information in our systems. In order for the service to work properly, it is imperative that we always have current information in regards of the phone number and address of where you currently reside.
What If I lose power?
All Lifeline units have backup batteries that automatically activate per a lose of power. When power is restored, the back-up batteries will self charge back to maximum levels.
How will my responders get into my house to help me?
Responders are usually provided with a key or they know the locality of a key stored outside the house. A great option is an outside key lockbox, which can be opened via a code. When needed, a Lifeline Response Associate will relay the code to the responder so they can access the house. If EMS is dispatched and they have no key or access into the house, they will do whatever is needed to get into the house to provide help.
Is my service only good for medical emergencies?
Absolutely not. We encourage you to press your button whenever your face any type of safety, security or medical need. We are here 24/7 to help you!
